FAQs
Ordering & scheduling
How does pickup and delivery work?
Schedule a pickup online, leave your bag out during your scheduled window, and we’ll text you before we arrive — you don’t need to be home. Your laundry is washed, folded, and delivered back to your door within 48 hours.
What areas do you serve?
Lindon, Orem, Pleasant Grove, Provo, Vineyard, Cedar Hills, American Fork, Alpine, Highland, Lehi, and Saratoga Springs, Utah, on a scheduled route basis. Each neighborhood is served on specific days — your available pickup windows are shown when you book.
Do I need to be home for pickup or delivery?
No. Leave your bag out in a visible spot — any bag works for your first pickup (a kitchen trash bag is fine), and we’ll return your clean laundry in a reusable Mr. Bundles bag you keep for next time. We’ll text you before we arrive.
Can I cancel or reschedule a pickup?
Yes — contact us at least 2 hours before your scheduled window to cancel or reschedule.
Do I have to sign up for recurring service?
No. One-time pickups are always available with no subscription or commitment. Recurring just gets you a lower per-pound rate if you already know you’ll use us regularly.
Pricing & payment
How is pricing calculated?
By weight, not by the bag: $2.50/lb if you’re on a recurring schedule, $2.75/lb for one-time pickups, with a 15 lb minimum per order. We weigh your bag at pickup, so you always know exactly what you’re paying for.
Is there a minimum order?
Yes, a 15 lb minimum per order.
When am I charged?
Nothing is charged when you book. Your payment method on file is charged after we weigh your bag at pickup.
Do you offer a discount for recurring pickups?
Yes — customers on a recurring weekly or biweekly schedule pay $2.50/lb instead of the $2.75/lb one-time rate.
Do you charge for pickup and delivery?
No — pickup and delivery are free on every order. You only pay for the laundry itself, by weight.
Service & quality
What’s your turnaround time?
48 hours from pickup to delivery.
What if I’m not happy with the cleaning?
Every order is backed by our guarantee. If you’re not satisfied, we’ll re-clean it free of charge — just contact us within 7 days of delivery.
What detergent do you use?
We currently use Tide® products for our standard and Free & Gentle options. From time to time, we may use an equivalent premium detergent based on availability.
What items do you accept?
Everyday wash & fold laundry — clothing, towels, sheets, and bedding. Everything comes back folded by default, or hung on request with our Closet Ready add-on. We don’t currently offer specialty/delicate item care.
Do you offer dry cleaning?
Not currently — we specialize in wash & fold pickup and delivery.
What if something is lost or damaged?
It’s rare, but if it happens, our liability is limited to the lesser of the item’s fair market value or ten times our charge for cleaning that item. Please report any issue within 7 days of delivery. Full details are in our Terms of Service.
Closet Ready
What is Closet Ready?
Closet Ready is our optional hanging service. For a flat $5 per order, we’ll return your selected garments neatly hung and protected in a clear garment cover instead of folding them — hang as many or as few items as you’d like.
What types of clothes can I have hung?
Closet Ready works especially well for button-down shirts, polos, blouses, dresses, slacks, and other garments you’d normally put directly into your closet. During checkout, tell us which types of items you’d like hung.
How much does Closet Ready cost?
It’s a flat $5 per order, no matter how many items you’d like hung — there’s no need to count them.
Are hangers included?
Yes. Hangers and protective garment covers are included in the Closet Ready price.
Does Closet Ready include ironing or pressing?
No. Closet Ready means we return selected garments on hangers instead of folding them. It does not include ironing, steaming, dry cleaning, professional pressing, or wrinkle-removal services.
Do I need to return the hangers?
Nope! They’re yours to keep. If Mr. Bundles hangers start piling up, we’ll happily reuse them — put them in a separate grocery or trash bag next to your laundry bag on your next pickup. There’s no need to count them and no deposit or return requirement.
Why shouldn’t I put returned hangers inside my laundry bag?
Because your laundry is billed by weight, and we never want returned hangers contributing to your bill. Place hanger returns in a separate bag next to your laundry — we won’t weigh them or include them in your laundry charge.
Can I use my own hangers?
For now, Closet Ready uses Mr. Bundles-provided hangers so we can keep processing and delivery consistent.
How are hanging clothes delivered?
Your folded laundry will be returned in your normal Mr. Bundles bag. Closet Ready garments will be returned separately on hangers and protected by a clear garment cover.
Contact
How do I get in touch?
Call or text us any time at (385) 455-0102 — that’s the same number we’ll text you from with pickup and delivery updates — or reach us by live chat or email at help@bundleswashandfold.com.